The backbone of many organisations and a key resource for many leaders and managers are the office professionals. But are your PAs/EAs “forgotten workers” when it comes to tapping into their abilities and providing opportunities for development and progression? What can you do in your organisation to help motivate and develop this vital resource?
Some time ago I was delivering a mentoring workshop for some senior managers in a very large financial services business. The training manager was taking part and at the first coffee break he came up to me and said “They say it’s going well, but it’s a bit slow!”. “Thank you for the feedback” I said and when we restarted the workshop, I mentioned “I have had some welcome feedback from your training manager. He tells me that it is going well, but it’s a bit slow!” “Yes, yes” said the managers. “Ok” I replied, “That’s good, but I don’t think it’s slow enough!” Continue reading
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