Coach Mentoring Ltd Terms of Service
1. Terms
By accessing the website at www.coachmentoring.co.uk, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use License
- Permission is granted to temporarily download one copy of the materials (information or software) on Coach Mentoring Ltd's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Coach Mentoring Ltd's website;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
- This license shall automatically terminate if you violate any of these restrictions and may be terminated by Coach Mentoring Ltd at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
- The materials on Coach Mentoring Ltd's website are provided on an 'as is' basis. Coach Mentoring Ltd makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
- Further, Coach Mentoring Ltd does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall Coach Mentoring Ltd or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Coach Mentoring Ltd's website, even if Coach Mentoring Ltd or a Coach Mentoring Ltd authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on Coach Mentoring Ltd's website could include technical, typographical, or photographic errors. Coach Mentoring Ltd does not warrant that any of the materials on its website are accurate, complete or current. Coach Mentoring Ltd may make changes to the materials contained on its website at any time without notice. However, Coach Mentoring Ltd does not make any commitment to update the materials.
6. Links
Coach Mentoring Ltd has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Coach Mentoring Ltd of the site. Use of any such linked website is at the user's own risk.
7. Modifications
Coach Mentoring Ltd may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Complaints Policy
At Coach Mentoring Ltd., we’re all about giving our customers (course participants, coaches, mentors and sponsors) the best possible experience. We believe in being open and accountable, building trust and respect with everyone we work with.
Informal process
We value your feedback, especially regarding any incidents of harassment and sexual misconduct, as it helps us improve and create a safe, respectful environment for everyone. We want to handle any concerns promptly and sensitively and make sure that we’re doing everything we can to fix any mistakes and make things right. For instance, this might include additional training.So, here’s what we aim to do:
- Making a complaint is straightforward, with multiple accessible reporting options including in person, email, phone, or online.
- You can report incidents anonymously if you wish, without fear of retaliation.
- We treat all complaints seriously and will handle them promptly, politely, and confidentially where appropriate.
- We encourage early resolution, but understand that some complaints may require more formal handling.
- We’ll respond in the right way, like with an explanation, an apology if we’ve made a mistake, or some information about what we’ve done to fix it.
- We’ll learn from complaints and use them to improve our service. We’ll review our complaints policy and procedures every year.
We know that many concerns will be raised informally and dealt with quickly. Our goal is to:
- Resolve informal concerns quickly.
- Keep things low-key.
- Help the complainant talk to the person they’re complaining about, either directly, or via a third party.
Formal process
An informal approach is great when it works. But if we can’t resolve the issue informally, we’ll follow the formal complaints procedure.
- If a complaint comes in, it’ll be passed to the person (the Managing Director or other director) who’s responsible for quality assurance.
- The complaint needs to be made in writing (either by letter or email, through our website, or in person).
- The person who’s responsible for quality assurance will acknowledge the complaint within three working days.
- They’ll then investigate the complaint to the extent needed, depending on how complex and serious it is.
- Your complaint will be treated confidentially, with information shared only on a need-to-know basis during the investigation.
- We’ll carefully consider all the facts and circumstances when making a decision. We’ll use the concept of reasonableness, which means we’ll weigh the evidence and make a fair judgment.
- We will keep you informed throughout the process, including the investigation outcome typically within 28 days (or any extension to this timeline), decision rationale, and options for appeal or further action.
Any complaints you send us will be kept in a complaints log. This will help us track complaints and see if there are any patterns that we can improve upon.
Additional Provisions for Harassment and Sexual Misconduct Complaints
- Our policy addresses harassment and sexual misconduct specifically, defining these terms in line with Equality Act 2010 standards and the Office for Students’ regulatory framework.
- We maintain this page as our single, comprehensive source of policies and procedures on harassment and sexual misconduct, available publicly and kept up to date.
- We offer support measures throughout, including counselling and safety planning where needed, even if you have not made a formal complaint.
- The policy explicitly prohibits any form of retaliation, adverse treatment or victimisation against complainants or witnesses, including for informal complaints.
- While freedom of speech is respected and protected, this does not extend to speech or conduct that constitutes harassment or creates a hostile or unsafe environment.