Good questions lead to good listening (and vice versa: good listening leads to good questions)! They build interpersonal bridges and create connections. Questions such as: ‘What moves you?’, ‘How does that make you feel?’ or ‘Would you like to tell me more?’ are usually sufficient. Yet it is more helpful to ask a disbeliever ‘What makes you doubt?’ than to give them advice, nag them or try to reassure them with ‘It’s not that bad’.
The Power of Good Questions — in coaching, at work and in life
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Being a manager is tough, I’d argue it to be the toughest job in any organisation. You’re expected to deliver the strategy from above while also supporting, motivating, and developing the people in your team. In today’s working world, without core coaching skills, that squeeze can feel relentless.
The transition of the ‘people function’ title to ‘People and Culture’ represents a fundamental shift in how organisations view their workforce. Linda Grant explores the evolution of this function, now seen as being a strategic partner in achieving organisational goals.
‘Listening leads to better performance — in the person who listens, in the person who is listened to and, as a consequence, in the whole organisation’, concludes listening researcher Guy Itzchakov [1]. Plus I would add: it also leads to better change processes and campaigns. So, why has listening training not long since become part of every organisational development project and campaign? Probably because people don’t think they have time for it.
Across nine live, virtual webinars in autumn 2025, this foundation level course will give you the fundamental knowledge and skills to be an effective coach and mentor. Plus, fast-track access to the European Mentoring and Coaching Council’s Global Individual Accreditation (EMCC EIA) will recognise your successful ongoing application of competence.